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For frontline workers, the great resignation isn’t over.
Beekeeper, a company that creates digital solutions for frontline workers, surveyed over 8,000 frontline workers, managers working on the frontline, and employees at headquarters across nine countries, including the United States, Australia, Canada, and continental Europe. The survey found that attrition rates ranged from 40% to 70% depending on the industry. Here are the key highlights from the study:
It’s not just about the money
Money was a leading reason for frontline workers to leave their jobs, but not managers, who are caught between unhappy workers and high expectations from corporate.
Frontline workers said they left their jobs for the following reasons:
- Better pay (38%)
- Improved work/life balance (34%)
- More opportunities (24%)
However, managers cited slightly different reasons:
- Better work/life balance (41%)
- Better pay (36%)
- More opportunities (35%)
Stress keeps increasing
Last year, low wage growth was the second major cause of stress. This year, it’s the highest. About half of workers said low wage growth coupled with high inflation were their main stressor at work, while 27% said understaffed shifts, and 23% said worker safety.
Disagreements about what impacts frontline productivity
Thirty-six percent of frontline workers say understaffed shifts interfere with their productivity, while 26% say lack of recognition is a factor, and 18% say poor-cross-team communication interferes with their productivity.
However, leaders in the head office say low morale (52%), unclear team goals (41%), and lack of training (36%) are the main factors slowing frontline worker productivity.
“Right now, if I work full-time every week, I still struggle to pay my bills and groceries,” one surveyed frontline worker commented. “The only way to do it is having my spouse work a full-time job as well, which is very stressful on the normal family!”
You can check out the full survey results here.
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